Frequently Asked Questions

Frequently Asked Questions

Find here all questions related to our Shipping, payment or returns

How long does it takes to handle orders?

Ready to Ship in 24 hours. The best and fast service for our customers.

What if I need to change my shipping address?

One can update the shipping address under My account / Addresses.

Where do you ship to?

Currently, we only ship within the following countries: Czech Republic, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, United States, Vatican City.

Is your packaging sustainable?

Most Ecunative packaging is made from 100% post-consumer materials and is fully recyclable. We will gladly accept and recycle all packaging sent to us. As a first step to being a sustainable company, we make sure that our products have a minimal impact on the environment around us.

Where are Ecunative items shipped from?

Our products are shipped from our warehouse in Europe meaning our products are shipped to you as efficiently as possible helping reduce the impact on the planet.

What payment type you accept?

We accept all major payment forms! We work with PayU global payment processor, and we accept all major payments.

What currency do you accept?

At the moment we accept: USD, EUR and CZK

What if I need to modify my order?

Before we ship your order, feel free to contact us by contact formular with changes needed or extra requirements.

How do returns work?

In case you wish to issue a return request, please get in contact with us by email or phone with your order number.

Still have a question?

Please contact us for more information.

Get in touch